Refunds and returns

Refunds and returns

At 123BigBags, we do everything we can to ensure your order meets your expectations. However, it can sometimes happen that you need a different product, or that your order arrives incomplete or damaged. No worries — we are here to help. Below, you’ll find everything you need to know about returning your products quickly and easily.  

Return requirements

  • You can return your order within 60 days after receiving it. After this period, returns are no longer possible.
  • Only unused and undamaged bags are eligible for return and refund.
  • If you return the entire order, the original shipping costs will also be refunded.
  • Return shipping costs (and any customs fees) are at the customer's expense. If you want us to arrange the return shipment, please contact us — the transport costs will then be deducted from your refund.

Return methods

Parcel delivery orders

You can easily return products yourself following the steps below, even for multiple parcel deliveries. Return shipping costs (and any customs fees) are at the customer's expense.

Pallet delivery orders

If your order arrived on a pallet, we need to arrange the pick-up for you. Please contact our customer service. The costs for this transport service will be deducted from your refund.

After contacting our support team, you will receive a return label to simplify your shipping process. Please note that the cost of the return label will be deducted from your final refund.

return label

How to return your order?

1. Download and fill out our return label.

2. Include the completed Return Form inside the package.

3. Send your package to us within 60 days after receiving your order to the address below:

Return Address
Quality Fulfillment Solutions
Wethouder Buitenhuisstraat 3-3
7951 SJ Staphorst
The Netherlands

We remind you that the return costs (and any customs fees) are at the customer’s expense.

Once we have received and checked the returned goods, we will process your refund within 8 working days

Damaged, missing, or incorrect products

If you have received a damaged, incomplete, or incorrect order, please contact our customer service immediately.

Incomplete order?
First, check your Track & Trace information. Your order may have been split into multiple parcels. If packages are still missing after a few days, please contact us.

Damaged order or wrong product received?
Get in touch with us directly. We will work quickly to resolve the issue.

Frequently asked questions

What if my order is incomplete?

Sometimes orders are shipped in multiple parcels. Check your Track & Trace links. If part of your order is missing after a few days, please contact us.

Please contact our customer service as soon as possible so we can find a solution.

Get in touch with us directly. We will work quickly to resolve the issue.

Yes. For large or heavy returns, we can organize a pick-up service. Please contact us to arrange this.

Once your return arrives and has been checked, you will receive a confirmation email and a credit note. If you have a customer account, you can also find the credit note in your account dashboard.

We process refunds within 8 working days after receiving the returned goods.

Refunds are made via the same payment method you used for your purchase (e.g., bank transfer, credit card, PayPal).

If any returned bags are damaged or used, we reserve the right to reduce or refuse the refund. If only part of the order is returned, only the value of the returned items will be refunded; shipping costs will not be reimbursed.