Once you complete your order, your transport costs are automatically calculated on the checkout page. These costs are based on your delivery address as well as the total volume and weight of your order. The shipping costs also vary according to the carrier and the type of delivery.
Delivery Lead Time
You will be informed of the delivery lead time estimation while choosing a carrier at the “Shipping Method’ step. Orders placed before 3pm (2pm for UK customers) on business days are shipped on the same day. Standard delivery lead time is between 2 and 4 working days. For pallets deliveries, count 1 to 3 additional days of lead time.
Our Carriers and their services
You can choose between our different partners. They provide different services for different costs. At the “Shipping Method” step of the checkout you can select your preferred carrier and choose delivery times at your convenience. Depending on the size of your order, delivery will take place via parcel and/or pallet transport: orders above 120 kg are prepared for shipping on pallets and will be shipped the next working day.
Click on the logo below if you want more information about our shipping partners. DPD (parcels) & DHL (pallets) offer standard services. TNT express allows us to deliver in Europe in a very short time frame with the possibility to select an express delivery for the next working day (Mon-Fri). If you order before 3pm (2pm for UK customers) during the week and you can receive your order the next day! For some countries it’s also possible to choose a preferred time so you can be delivered the next day before 9am, 10am or before noon.
Prices are displayed before payment on the checkout page.
I placed an order, what now ?
Your order is being carefully compiled and sent out by our fulfillment center. We do our best to deliver the order to you as soon as possible. If you order before 3 p.m. (2 pm for UK customers) on working days, we will ship your parcel(s) on the same day. Larger quantities are shipped on a pallet and will be sent out the next working day. If you selected an alternative shipment such as an express delivery, you will be notified separately. We will send you an email with your track & trace link with which you’ll be able to follow your shipment. If something went wrong, please let us know as soon as possible. The quickest way to contact us is via email on working days between 9 a.m. and 5 p.m, please mention your order number in the subject. You can also call or contact us via our chat at the bottom right of your screen.
Do you ship outside Europe ?
We can ship worldwide so you can order big bags from any country. However please note that deliveries outside the European Union involve extra custom & administration costs.
What are the delivery costs and time for custom orders ?
What if my delivery is delayed?
Check your email for your tracking number and keep an eye on your Track & Trace for the latest information about your delivery. We deliver within the time specified for each carrier in the check-out. Does it ever go wrong? Yes it can happen (technical issues, strikes…) In the exceptional case that your delivery goes wrong, we will do everything we can to deliver your parcel as soon as possible.
What if I want to change my order?
Please always double-check your information before placing your order. If you realise the information you provided is wrong right after ordering please contact us as soon as possible: via chat or call in the week (open only in the morning) or via email. The orders are shipped in the afternoon, if you manage to reach us before it is sent out then we might be able to make modifications on your order. However if it is too late and your order is already shipped there is nothing we can do, if the carrier doesn’t find the address the order will be returned to the sender, us ! Then we will automatically make a refund. This take some time, if you need the bags urgently we advise you to place a new order with the right address.
What should I do if I have not received my package?
We know how frustrating it can be to wait for a package that is not arriving. Before contacting us you can:
- Check the track & trace link we sent you via email. You will get the latest information on your parcel status.
- Is your shipping address correct ? Check in your confirmation email if you gave us the right address, if it’s wrong your order could be in a relay close to your place.
- You may have received a not at home message from one of our carriers? It is possible that your parcel has been delivered to your neighbours or that the delivery person has scheduled a new delivery time.
If you still need our help, please contact us.
The order I received is incomplete, why?
If you are missing items from your order, it is very likely that we shipped it in multiple parcels. Always check your track & trace links first, you might have multiple tracking numbers. Is it possible that one of your parcels is still on the road and will be delivered at a later moment, usually it is the next day. If after a few days you still don’t have your full order, please contact us.
I want to cancel my order, how?
To cancel your order please contact us as soon as possible: via chat or call in the weekdays (open only in the morning) or via email. We can only cancel your order if it has not yet left our warehouse. Your order has already been shipped? Then you can refuse the delivery from our carrier or return it after you have received the package, you will be refunded once the bags are back in our warehouse.
If you are not satisfied with our bags please consult or Return & Refund Policy.