Return & Refund Policy

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Would you like to return or exchange a product? No problem, with 123BigBags you can return any product as long as the quantity is under 50 pieces. If you have more than 50 pieces we will deal your request personally, please contact us directly using the Contact Form. If you send an item back, the full purchase price will be refunded excluding transport cost within 14 days to your bank account.

To return a product please download our return form and follow the five easy steps below.

Download our return form

  1. Contact to inform us about your return.
  2. Attach the return form to the parcel you would like to return.
  3. Send your parcel back within 14 days after receipt.
  4. Once we have received your bags in good condition, we will process it as soon as possible.
  5. We will refund you back if needed the same week.

We would be happy to offer you the right new bags next time!

Have you received your item damaged or a wrong item? Please contact our service desk and fill in our communication form.

Do you have any questions about our terms and conditions please read our general terms & conditions. 

For all questions concerning exchange and return issues please call us on: +31 10 307 27 35.