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Where is my order, something went wrong?
Something went wrong: you received an email from us or a call from the carrier.
Please be patient, most of the time the problem will be resolved by itself in less than 3 days.
We do not have control over the carriers or events such as storms or snow that can delay the delivery.
However, if it is not resolved after 3 days, we invite you to review the different situations below and follow the steps that matches your situation:
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You did not receive your order but your tracking status say "Delivered": Check what to do here
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You received the confirmation order via email but the tracking code does not work: Check what to do here
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You tried all the steps above and still no solution? Check what to do if you do not receive your package
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If you still have questions we are happy to help. Please contact us.
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