I ordered the wrong goods.

It happens! Take a deep breath and follow our guidelines. You don’t need to contact us, just send back the wrong goods and order the right ones.

Here is how to do:

If you need your goods as fast as possible, we advise you to place a new order with the right items first.
Print our return form
Fill in our return form with your order number and indicate that you have ordered an incorrect article.
Send back the bags/products with the return form completed to our warehouse:
1. For any return excluding the UK:
  Vasco Fulfilment BV
  Retourzending 123Bigbags
  Ringdijk 378
  2983 GS Ridderkerk
  The Netherlands
2. For returns in the UK:
  Active Ants
  26 Liliput Road Unit 1
  Brackmills Industrial Estate
  NN4 7DT Northampton
  United Kingdom
Once we have received the products in our warehouse and inspected them, you will be refunded.

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