We are all affected by the current situation and we know that customers appreciate our mutual efforts to keep 123BigBags a place of honest selling culture and reliable information. We would like to sincerely thank you for the level of engagement, flexibility and your positive mindset. Despite the COVID-19, we do our best to operate as usual, and today we bring you more information about the situation:
The 123BigBags online shop will remain open and we will do our best to ensure that your orders are processed smoothly. Our online shop will operate without any changes. For the sake of our team, our employees are working remotely, ready to help you with all questions from Monday to Friday during office hours. You can reach us via phone and live chat on weekdays from 9:00-12:00 or simply fill in our contact form so we can reply via email.
When placing an order, make sure that our transport partners can deliver at your address and that your business is open. If asked for delivery at your private address with DPD or TNT your local depot might be closed if you miss the delivery of your parcel. You can read about the latest informations from our carriers here: DPD, TNT, DHL.
You might ask yourself if the bags you order can be contaminated if it comes from a Covid-19 affected area. We can assure you that our parcels and pallets have a very-low risk of having the virus. For more information about this topic visit the WHO Q&A page.
The majority of our bags come from our Asian production partner, they have seen a shortage of containers because of the slow rotation from China. This problem is increasing our sea freight price which is an important part of our cost price. For this reason we expect a slight increase of our prices from mid April onwards.
Last but not least, if you need to stay home and get some gardening done. Don’t forget that we have a great portfolio of Garden bags. Order before 3pm and we can ship the bags today!
We encourage you to take advantage of this time to take care of yourself and your families.