Where is my order?

Have you already placed your order? Yes, I did:

  • For orders before 3 pm on work days (Monday to Friday):

    • We will ship your goods on the same day.

    • Once your order is given to our transport partners, you can follow your parcel or pallet with a tracking link.  It may take up to 8 hours upon receiving your tracking link that your link is connected to your order

    • You will find your tracking link in your email or Spam box or on your account once you log in.

  • For orders placed after 3pm on work days (Monday to Friday):

    • We will ship your goods on the next working day.

    • Once your order is given to our transport partners, you can follow your parcel or pallet with a tracking link.  It may take up to 8 hours upon receiving your tracking link that your link is connected to your order

    • You will find your tracking link in your email or Spam box or on your account once you log in.

  • For larger orders: that will be sent by pallet

    • Pallet transport companies offering tracking services:
      Once your order is given to our transport partners, you will be able to follow your pallet with a tracking link. You will find your tracking link in your email or Spam box or on your account once you log in.

    • Pallet transport companies that don’t have tracking services:
      Our customer service team will send you an email with the estimated arrival time of your pallet. Find more information about pallet transport on our transport page .

  • You didn’t receive an email with a tracking link: Did you receive the order confirmation? This email could be in your email spam folder. But if it is not, that means that your order has not been taken into consideration. Perhaps you forgot to click on “Buy” at the end of the checkout process.

 

Have you already placed your order? No, I did not:

  • You will be informed of the delivery lead time estimation on the Check Out page during step "3. Shipping Method" .

  • For more info about our delivery lead time services, check our Shipping & Delivery page.