Where is my invoice?

If you cannot find your invoice, follow the steps below:

  1. Search your email box (including spam folder); you can use the subject “Order confirmation & invoice” or mail address no-reply@123bigbags.com.

The invoice is sent to the e-mail address entered when creating your account. Additionally, you may have added the e-mail address of the finance department while creating the account (the invoice is also sent to this email address).

  1. Login to our webshop to download your invoices with your account. Please make sure that you select the country store where you placed your order.

  2. If you still cannot find your invoice(s), our team is here to help. Please fill in the form to file your issue and our responsible colleagues will help you out but be aware that this method might incur extra administrative charges to your account.

Did you choose an Upfront payment method? (not applicable to other payment methods)

Then our Payment Service Provider (Mollie) will send you an email

to give you instructions on how you can pay via bank transfer. When Mollie receives your payment on their own bank account, the system will automatically send you the confirmation and invoice.